We have some amazing recipients, but recently we've also had FAR TOO MANY people taking advantage of our volunteers’ kindness, (we are a 100% volunteer run organization, with recipients making up ½ of our board members)! Going forward, we're making these OFFICIAL TERMS & CONDITIONS, so we can keep our deeply caring volunteers, who love delivering to all of you! We'd appreciate your cooperation in following these directives, to make future deliveries go more smoothly, so we can continue to attract committed & caring volunteers who enjoy delivering services to all our wonderful recipients.
- Going forward, the first 4 days that any registration is open, will be reserved for families with disabilities, mental health challenges, seniors, and the homeless.
- On day 5, the remaining spots will be open to ALL low-income families on a first come, first serve basis.
- If you do not make your deposit payment at the time of registration, you do NOT get a delivery spot.
- Sarah will NO LONGER be making calls to remind people to make their deposit payments.
- Deposits will be returned in the form of a President's Choice grocery gift card, of the same amount, at the time of delivery.
- If you do not reply to the email reminder with the correct answer (instructions are always stated in emails), then you will NOT receive your delivery.
- Email reminders are always sent out 3-4 days prior to delivery date.
- Sarah will NO LONGER be making calls to remind people to reply to the emails.
- If you do not answer the phone when your volunteer delivery driver calls during the delivery window (even if you think it is spam), you will NOT receive your delivery.
- If you are not home when your volunteer delivery driver arrives, you will NOT get your delivery.
- Drivers will NOT return to your home a second time, on a different day, or to a different location.
- NO REFUNDS FOR ANY REASON!
- Verbal or written abuse of our volunteers will lead to an immediate termination of services.
- NO EXCEPTIONS WILL BE MADE FOR ANY OF THESE DIRECTIVES!
We appreciate your anticipated cooperation going forward.
Much Love ❤️ The Toronto Cares Board of Directors