We have some amazing clients, volunteers and staff, and we appreciate each and every one of them. As a result of changes within our organization, we will be implementing, effective immediately, these OFFICIAL TERMS AND CONDITIONS. These rules will help secure and retain our newly designated Charity status, and ensure that our efforts serve those individuals and families who need our support the most! We would appreciate your cooperation to make future pick-ups and deliveries go smoothly, and so we can continue to attract committed & caring volunteers.
Clients who are unable to follow ANY directive outlined below will not be eligible for support from our organization.
- Verbal, physical or written abuse of our volunteers, staff or clients will lead to an immediate termination of services.
- The first 4 days that any registration is open, will be reserved for families with documented* disabilities, mental health challenges, seniors, and the unhoused.
- *Documentation: can be a doctor's note; ODSP, disability tax credit or pension pay slip; medical records, etc.
- On day 5, the remaining spots will be open to allow ALL low-income families to apply on a first come, first serve basis.
- Proof of income, address, and identification for all household members will be required prior to receiving our services.
- Proof of Income: can be a record of your OW, ODSP, or Pension; or a Notice of Assessment from the CRA. Guidelines of the level of income to qualify for our services are forthcoming.
- Proof of Address: can be your driver's licence, or any government piece of mail.
- Proof of Identity: can be any photo ID including your health card, driver's licence, passport, Ontario ID card for the adults. Proof of Dependant's Identity (if they are minors): can be a birth certificate, health card, or any government document that states your name and theirs, including but not limited to your fixed income pay slip, your child tax benefit slip, etc.
- For questions about approved documentation for any of the above, please contact our Executive Director, Sarah, at 647-451-3663 or helping.toronto.intake@gmail.com
- During your online initial application, you'll receive a timeslot to provide the above mentioned documents.
- During your next registration appointment, you'll receive your timeslot for pick-up or delivery.
- If you are receiving delivery, a $15 deposit is required in advance, which will be returned in the form of a President's Choice grocery gift card, of the same amount, at the time of delivery.
- If you do not make your deposit payment at the time of your online application, then you won't be assigned a delivery spot.
- You will NOT recieve a reminder call to make deposit payments.
- NO REFUNDS WILL BE ISSUED FOR ANY REASON!
- You will receive TWO reminder emails, the first approximately 10-14 days and then again 4-6 days prior to delivery date.
- It is your responsibility to check your spam, junk, and promotions folders to find the email reminders. Please add our email address to your "safe senders" list to avoid our emails going to your spam folders.
- If you do not reply to the email reminder Within 24 Hours, and with the Correct Answer (instructions are always stated in emails), then you will not be assigned a delivery or pick-up timeslot.
- You will NOT recieve call or text message reminders.
- For delivery, you are required to be home or have someone else at your home during the entire delivery window. Clients who are not at home, or do not answer the phone calls from the volunteer drivers during the delivery window, will forfeit their delivery. Drivers will not return to your home a second time, on a different day, or to a different location. Packages will also not be left unattended.
- For pick-up, you are required to arrive on time, during your assigned time slot, and with your proper identification. We are unable to support clients sending someone else on their behalf unless it is prearranged with the organization, and they have the proper physical identification for both the client and the person picking up.
- Completing any of our applications does not guarantee that you will receive support from our organization, it simply submits your request to be approved by our management team.
- As an organization, we will be prioritizing families who follow the outlined directives, as we have a limited amount of support that we can provide.
NO EXCEPTIONS WILL BE MADE!
Toronto Cares is proud to have supported our community since 2020!
If you have any questions, comments, or concerns regarding this or any other communications, please email our Advisory Council and Board of Directors at toronto.cares.initiative.board@gmail.com
We appreciate your anticipated cooperation and look forward to working with you as we continue to support our community for many years to come.